Frequently Asked Questions

Do you ship internationally?

Yes. ICED LION ships worldwide, with a primary focus on Canada, the United States, Saudi Arabia, the United Arab Emirates, Qatar, Kuwait, Bahrain, and Oman.

Shipping availability may vary depending on destination and local regulations.

What materials do you offer?

We offer a range of premium materials including:

  • 925 Sterling Silver

  • 10K Gold

  • 14K Gold

  • 18K Gold

  • Moissanite

  • Lab Diamonds

  • Natural Diamonds

Custom material requests may also be accommodated depending on the project.

How long does custom jewelry take?

Most custom jewelry projects are completed within approximately 4–6 weeks.

Timelines may vary depending on design complexity, material availability, and production requirements.

Do I approve the design before production begins?

Yes.

For custom jewelry projects, a design concept and/or CAD rendering will be provided for review and approval before production begins.

Production only starts after final approval has been received.

Can I request modifications during the design process?

Yes.

Reasonable revisions can be discussed during the design approval stage before production begins.

Do you accept returns on custom jewelry?

Because custom jewelry is created specifically for each client, custom orders are generally non-refundable and non-returnable once production has begun.

Do you accept returns on standard products?

Returns may be considered in accordance with our Refund Policy.

Items must be returned in original condition and may be subject to inspection and approval.

What if there is a manufacturing defect?

If a product arrives with a verified manufacturing defect, please contact our team as soon as possible.

We will review the issue and determine the appropriate resolution.

How do I start a custom jewelry project?

Visit our Custom Jewelry page and submit a request with your design ideas, budget, materials, and reference images.

Our team will review the details and contact you regarding the next steps.

How can I contact ICED LION?

You can reach us through our Contact page for product questions, order support, or general inquiries.